Delivery Information
Our Delivery Rates
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FREE DELIVERY |
For all orders up to £20
Delivery from 2 to 4 working days. Excludes delivery on Saturdays, Sundays and Public Holidays. UK mainland only. |
FREE (for ‘Out of Area’ orders £5.20 will be deducted from the total delivery cost) |
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STANDARD UK DELIVERY UK MAINLAND ONLY (excludes ‘Out of Area’ postcodes – see below) |
Delivery from 2 to 4 working days. For orders under £20 *See below for non-standard items. Excludes delivery on Saturdays, Sundays and Public Holidays. UK mainland only (excluding 'out of area' postcodes). Delivery between 9am-6pm. |
£5.99 which includes:
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OUT OF AREA POSTCODES |
Due to their location, next day delivery is not available. Delivery to these postcodes will be 3-6 working days. Excludes delivery on Saturdays, Sundays and Public Holiday. |
Standard delivery to the following postcode is chargeable as follows:
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DELIVERY TO EUROPE* |
From 7 to 10 working days. Next Day Delivery not available. |
£19.95 |
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INTERNATIONAL DELIVERIES (outside Europe) |
From 7 to 10 working days. Next Day Delivery not available. |
£24.95 |
*Please note that personalised products and some selected items that are despatched directly from the supplier are not available for Next Day Delivery. It may take 7-10 working days to arrive. These item will also arrive separately to the rest of your order.
Once you've completed your order with us, we'll send your products to your chosen address (it is your responsibility to ensure you provide the correct full postal address) via Interlink or Parcelforce. At the request of the courier company, proof of identity may be requested before your parcel can be release to you. Please note any order placed after 3pm on Friday, at the weekend or on a bank holiday will not be processed until the next normal working day.
Personalised items, jewellery, earrings, food and drink are non-returnable. This does not affect your statutory rights.
Please see our Terms and Conditions for more information.
International Deliveries
We offer deliveries internationally and to most of Europe.
Delivery to Jersey and Guernsey are included in the ‘Out of Area’ delivery cost schedule may take between 7-10 working days but will often arrive sooner. Next Day Delivery is not available. We do not currently ship to any other Channel Islands.
Delivery to any international destination costs £29.95 and may take up to 7-10 working days. Next Day Delivery is not available.
*Delivery to Europe costs £19.95 and may take up to 7-10 working days. Next Day Delivery is not available. We ship to the following European destinations;
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
Oversized items (eg. deckchairs) may incur an additional shipping surcharge.
Please note: once your delivery has left our warehouse we can only take limited accountability for it. If problems occur, we will of course do everything in our power to help you solve them however we do not govern the courier company, so your delivery is largely in their hands. Should you not be at the delivery address when the courier delivers your parcel, they will leave a note to inform you of its whereabouts. It might have been taken to the Post Office or left with a neighbour.
If at any time you have any questions, feel free to email us at 020 3417 7020, use our online chat, or phone us on sales@toptenwholesales.com